Contact Us

FAQ 💭

Hey bestie! Here's everything you need to know about shopping with us. Can't find your answer? Drop us a message on our contact page!

About Our Pieces 👕

Are your items authentic? Yes! We thoroughly authenticate all branded pieces before listing them. What you see is what you get - we're super transparent about brands, materials, and conditions.

Why do similar items have different prices? Each piece is unique! Pricing depends on factors like brand, rarity, condition, and era. Y2K and vintage pieces often vary in price based on their collectibility and current trends.

What condition are your items in? Every piece in our collection is pre-loved and carefully inspected. We detail any signs of wear, vintage charm marks, or tiny imperfections in each product description. We only sell items that meet our quality standards - no major damage, stains, or issues that affect wearability. We have a tagging system to reference the condition of our preloved clothing:

✨ LIKE NEW

- Worn minimally or never worn

- No visible signs of wear

- Original quality maintained

- Tags may still be attached

- Perfect/near perfect condition

💫 VERY GOOD

- Gently worn

- No significant flaws

- Minor wash wear only

- Maintains shape and color well

- All features fully functional

💎 GOOD

- Regular signs of wear

- Some minor fading/pilling

- Still looks presentable

- All features functional

- Clean and well-maintained

⭐ FAIR

- Visible signs of wear

- Minor imperfections

- Completely wearable

- May have slight fading/pilling

- Priced accordingly

Shopping With Us 🛍️

How do I know if something will fit?

• We provide detailed measurements in each listing

• We list both the tagged size and recommended modern size

• Pro tip: Compare measurements with your fave pieces at home!

Can I reserve an item?

• Online items: Sorry, we can't hold items in our online store

• Pop-up events: First come, first served

• Private shopping: Items tried on during your appointment can be held until the end of your session

Do you offer layaway? Not at the moment, bestie! But follow us on socials for sales and special deals.

Payments 💳

What payment methods do you accept?

• Credit/Debit cards

• PayPal

• Interac e-transfer

Delivery & Pickup Options 📦

What happens after you order?

We'll carefully prepare your items within 1-3 business days and notify you by email when your order is ready.

How do I choose my delivery method?

Select your preferred option at checkout! For pickup options, we'll send detailed instructions and location info in your confirmation email.

1. Weekly Pickup Point

- Free pickup at our weekly spot Mont-Royal metro (exact address sent after purchase)

- Available every Friday, 2PM-6PM

- Bring your order number and ID

- We'll hold items for up to 2 weeks

2. Pickup at Our Address

- Free pickup at our location (exact address sent after purchase)

- Available Monday-Friday, 10AM-6PM

- Schedule your pickup time after purchase

- Bring your order number and ID

- We'll hold items for up to 2 weeks

3. Canada and US Shipping

- Shipping rates are based on item weight and destination - view product descriptions for weight details

- All customs and duties included in shipping cost

-Tracking number provided via email for all shipments

-Address accuracy is crucial for successful delivery

- Remote areas may have additional fees

Can I change my delivery method after ordering?

Just message us within 24 hours of your purchase, and we'll help you switch it up!

Returns & Refunds 🔄

What's your return policy?

• 7 days to initiate a return

• Final sale items: Accessories, swimwear, and items marked as such

• Store credit is always available if you change your mind!

Can I return items bought at pop-ups? Same policy applies! Just contact us within 7 days of purchase.

How do I start a return?

1. Email us at mywalkingclosetshop@gmail.com

2. Include your order number and reason for return

3. We'll send you an email with the instructions for the return.

Private Shopping & Pop-Ups 🎉

How do I book a private shopping appointment? Head to our Contact page and use the form to let us know you want to schedule a private shopping experience. We'll get back to you within 24 hours!

What happens if I need to cancel my appointment? No worries! Just let us know 24 hours in advance so we can give the slot to someone else.

How do I find out about pop-up events?

• Follow us on Instagram @mywalkingclosetshop

• Sign up for our newsletter

• Check our News page

Care Instructions

How should I care for vintage pieces? Each item comes with specific care instructions. Generally:

• Hand wash or gentle cycle when possible

• Cold water is your friend

• Air dry to prevent shrinkage

• Show your pieces some love and they'll last forever!

Still Have Questions? 💌

We're here to help! Reach out through the Contact Form above or DM us on Instagram. We usually respond within 24 hours!

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